Privacy Policy e2bet – Our Commitment to Protecting Malaysian Player Data

Welcome to the e2bet Privacy Policy. This document clearly and honestly explains how e2bet ("we", "platform") collects, uses, stores, and protects your personal information ("Player", "you") when you use our website and services at e2bet-vip.net.

For e2bet, privacy is more than a legal obligation — it is a core value we stand by. We understand that Malaysian players trust us with their personal information when they register, make deposits via DuitNow or Touch 'n Go eWallet, and play on our platform. That trust is something we take seriously.

This Privacy Policy applies to all registered e2bet players and visitors to our website, regardless of whether you access the platform via a web browser, smartphone, or any other device.

E2bet collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data collected:

E2bet not collect credit or debit card information directly. All financial transactions are processed through third-party payment providers that comply with PCI-DSS security standards, including DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay.

E2bet collects information through several channels. It is important that you understand each of these channels so you know how your data is obtained:

• Direct Account Registration: When you complete the e2bet registration form, you voluntarily provide your name, email address, phone number, and other basic details. This is our primary source of data.
• Identity Verification (KYC): During the KYC process, we may request a copy of your MyKad or passport to verify your age and identity. These documents are stored securely and are not used for any other purpose.
• Financial Transactions: Every time you make a deposit or withdrawal — whether via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay — our system records the transaction details necessary to process and log the payment in RM.
• Gaming Activity: The e2bet platform automatically records your gaming activity, including games played (slots, baccarat, Sports Betting, e-sports, etc.), bet amounts, wins and losses, as well as session times and duration.
• Platform Usage: Technical data such as IP address, device type, operating system, and web browser is collected automatically via server logs and similar technologies when you access e2bet.
• Support Communications: When you contact the e2bet support team via live chat, email, or WhatsApp, your conversations may be recorded for training and quality assurance purposes.
• Cookies & Tracking Technologies: Refer to Section 7 for full details on how cookies are used at e2bet.

Every piece of data collected by e2bet is used for a specific, legitimate purpose. We do not use your data for unrelated purposes without your consent. The following are the primary uses of player data:

• Account Management & Verification: Identity data is used to verify that you meet the minimum age requirement (21 years old) and to confirm your identity for the purposes of fraud prevention and anti-money laundering.
• Payment Processing: Financial information is used solely to process deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen payment method.
• Service Communications: Your phone number and email address are used to send important account notifications — such as deposit confirmations, security alerts, and policy updates.
• Experience Personalisation: Gaming data is used to recommend games you may enjoy, personalise relevant promotions, and enhance your overall playing experience.
• Responsible Gaming: e2bet uses gaming pattern data to identify players who may need support related to problem gambling and to uphold our responsible gaming commitments.
• Security & Fraud Prevention: Technical data is used to detect suspicious activity, prevent unauthorised access, and protect the integrity of the e2bet platform.
• Legal Compliance: e2bet uses and discloses data as required by applicable laws, including Anti-Money Laundering (AML) compliance obligations.
• Platform Improvement: Aggregated, anonymised usage data is used to analyse platform performance, identify technical issues, and inform better development decisions.

E2bet does not sell, does not rent, and does not trade player personal data to any third party for their own marketing purposes. This is our absolute commitment to players in Malaysia.

However, there are limited circumstances in which e2bet needs to share data with certain parties to ensure the platform operates properly:

• Payment Providers: Minimum transaction information necessary to be shared with payment providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay to process transactions in RM.
• Game Providers: Certain game session data may be shared with third-party game providers (such as PG Soft and Pragmatic Play) to ensure smooth gameplay and fair outcomes.
• Authority: e2bet will disclose data to government authorities or law enforcement when required by a valid court order, legislation, or regulatory directive.
• Technical Partners: Technical service providers such as cloud computing and cybersecurity vendors may have limited access to data necessary to carry out their services, subject to strict confidentiality agreements.

E2bet continually invests in security infrastructure to ensure Malaysian players' data remains protected at all times. Here are the security layers we have in place:

• E2bet servers are equipped with role-based access controls — only authorised staff may access player data, and every access is recorded in an audit log.
• Periodic penetration testing is conducted by independent cybersecurity firms to identify and remediate security vulnerabilities before they can be exploited.
• A Responsible Disclosure Program allows security researchers to report security issues to e2bet in a responsible manner.

E2bet uses cookies and similar technologies to enhance your experience on our platform. Here are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the platform to function correctly. They include login session and security cookies. Disabling them will affect core platform functionality.
• Functional Cookies: Saves your preferences such as language (Bahasa Malaysia / English), display settings, and favourite game categories so you don't have to reconfigure them each time you log in.
• Analytics Cookies: Used to understand how players use the e2bet platform in aggregate, without any personal identification. This data helps us improve the interface and overall user experience.
• Marketing Cookies (Optional): Used to display relevant advertisements or promotional offers based on your interests and gaming activity. You may opt out of this type of cookie.

You can manage and control your cookie settings through the privacy settings section in your e2bet account or through your web browser settings. Please note that disabling certain cookies may affect platform functionality.

As an e2bet Malaysia player, you have the following rights regarding your personal data. e2bet is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, contact the e2bet privacy team at support@e2bet-vip.net. We will process your request within 30 business days. Some requests may require identity verification before they can be processed.

E2bet retains players' personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account is active and for a reasonable period following the date of your last activity.
• Financial Transaction Records: Deposit and withdrawal records in RM are retained for a minimum of 7 years as required by applicable financial and AML regulations.
• KYC Documents: Identity verification documents are retained for the period required by regulatory obligations, typically no less than 5 years after account closure.
• Communication Logs: Customer support conversation records are retained for 2 years for service quality and reference purposes.
• Analytics Cookie Data: Data is collected in aggregate form without personal identification and retained for as long as needed for platform performance analysis.

When data is no longer needed and there is no legal obligation to retain it, e2bet will securely and permanently delete or anonymise that data.

If you have any questions, concerns, or complaints regarding e2bet's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

E2bet will notify you of any material changes to this Privacy Policy. The "Updated" date at the top of this document reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.